Privacy Policy – NEN Academy
Last Updated: 14/2/2026
Welcome to NEN Academy, a digital education and professional training platform owned and operated by the National Education Network (NEN) (hereinafter referred to as the “Company,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, process, store, and protect Personal Data when you access or use the Platform and its Services.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Policy
This Policy applies to:
Website visitors
Registered users
Learners and trainees
Institutional and business clients
Any individuals interacting with the Platform
2. Definitions
For the purposes of this Policy:
Personal Data means any information relating to an identified or identifiable natural person.
Processing means any operation performed on Personal Data (collection, storage, use, disclosure, deletion, etc.).
Controller means the entity determining the purposes and means of Processing.
Processor means the entity Processing data on behalf of a Controller.
Applicable Data Protection Laws include relevant privacy and data protection regulations, including GDPR where applicable.
3. Data We May Collect
3.1 Data Provided Directly by Users
We may collect:
Full name
Email address
Phone number (where applicable)
Account credentials
Payment-related information (processed via third-party providers)
Communications and support requests
3.2 Data Collected Automatically
When using the Platform, we may automatically collect:
IP address
Device and browser information
Usage data and interactions
Log files and diagnostic data
Cookies and tracking technologies
4. Legal Basis for Processing
We process Personal Data based on one or more of the following legal grounds:
User consent
Contractual necessity
Legal obligations
Legitimate business interests
5. Purposes of Data Processing
Personal Data may be Processed for purposes including:
Providing and managing Services
Account creation and authentication
Payment processing and billing
Platform performance and improvement
Security and fraud prevention
Customer support and communications
Compliance with legal obligations
6. Data Sharing and Disclosure
We do not sell Personal Data.
However, we may share data with:
Payment service providers
Hosting and cloud infrastructure providers
IT and technical service providers
Legal or regulatory authorities when required by law
All such disclosures are limited to what is necessary and legally justified.
7. International Data Transfers
Personal Data may be stored or processed in jurisdictions outside the User’s country of residence.
Where applicable, we implement appropriate safeguards consistent with recognized data protection standards.
8. Data Security Measures
We implement reasonable technical and organizational safeguards, including where appropriate:
Encryption
Access control restrictions
System security protections
Monitoring and security procedures
Despite our efforts, no system can guarantee absolute security.
9. Data Retention
We retain Personal Data only for as long as necessary to fulfill legitimate business or legal purposes, unless a longer retention period is required or permitted by law.
10. Rights of Data Subjects
Subject to Applicable Data Protection Laws, Users may have rights including:
Right of access
Right to rectification
Right to erasure
Right to restrict Processing
Right to object
Right to data portability
Right to withdraw consent
Requests may be submitted using the contact details below.
11. Cookies and Tracking Technologies
The Platform uses cookies and similar technologies to enhance functionality and user experience.
Users may control cookie preferences through browser settings.
12. Third-Party Links
The Platform may contain links to third-party websites.
We are not responsible for their privacy practices or policies.
13. Institutional / Enterprise Data Processing
Where Services are provided to organizations:
The Client may act as Data Controller
The Company may act as Data Processor
Such Processing may be governed by separate Data Processing Agreements (DPAs).
14. Policy Updates
We reserve the right to modify this Privacy Policy at any time.
Continued use of the Platform constitutes acceptance of any updates.
15. Contact Information
For privacy or data protection inquiries:
